FAQ
Answers to common questions about ordering from aladdindates.com. Can't find what you need? Call +91 93272 00200 or email info@aladdindates.com.
Delivery and shipping
Where do you deliver?
We currently ship across India.
How much is shipping?
Shipping is free on orders of ₹299 and above. A flat fee of ₹40 applies to orders below ₹299. The final shipping charge is always shown at checkout before you pay.
When will my order arrive?
Orders are dispatched within 1–2 working days of payment confirmation (orders placed on weekends or public holidays are processed on the next working day). After dispatch, delivery usually takes 2–5 working days to metro cities and 4–7 working days to other locations. Times can vary with location, weather or courier delays.
How can I track my order?
When your order ships, you will receive a tracking link by email and/or SMS.
Payment
Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is offered as a payment option at checkout, along with cards, UPI, net banking and wallets. The options shown at checkout are the ones available for your order.
Returns and refunds
Can I return dates?
Dates and date-based products are food items, so they cannot be returned unless they are defective, damaged on delivery or not what you ordered.
My order arrived damaged or incorrect. What should I do?
Contact us within 7 days of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund. Read the full Return and Refund Policy.
Storage
How should I store dates?
Store in a cool, dry place away from sunlight, and refrigerate after opening. Always follow the storage instructions printed on your pack. See our guide to storing dates.
Our products
Which date varieties do you sell?
We sell Kimia, Zahidi, Kalmi, Fard (from Oman), Medjool and Ajwa dates, plus assorted dates gift boxes and Dateable Bites.
What is the difference between Kimia, Zahidi and Kalmi dates?
Kimia dates are soft and dark; Zahidi dates are golden and semi-dry; Kalmi (Safawi) dates are longer, firmer and dark. Read more in our guide to types of dates.
Do your whole-date packs contain anything other than dates?
No. Our whole-date packs contain only dates as an ingredient, with no added preservatives. Dateable Bites are a date-based sweet made with dates, almonds, cashews, pistachios, honey and ghee – check each product page and label for full details.
Do you take bulk or corporate gifting orders?
Yes. Call +91 93272 00200 or email info@aladdindates.com with the quantity and delivery details.